Privacy Policy

At Nova Pay SA, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our services. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. This may include:

  • Personal Identification Information: Name, email address, phone number, and other contact details.
  • Transaction Data: Information about payments, purchases, and any associated financial transactions.
  • Technical Data: IP address, browser type, device information, and usage patterns.
  • Communication Data: Records of your interactions with our support team, including emails, chat logs, and feedback.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Processing transactions and delivering services.
  • Improving our website, services, and user experience.
  • Sending notifications, updates, and promotional offers.
  • Responding to customer support inquiries and troubleshooting issues.
  • Ensuring compliance with legal requirements and safeguarding our services against fraud.

3. Sharing and Disclosure of Information

We do not sell or lease your personal information to third parties. However, we may share your data with:

  • Service Providers: Third-party companies who assist us in operating our website and services (e.g., payment processors, hosting services).
  • Legal Authorities: When required by law or to protect our rights, we may disclose information to government agencies, regulatory bodies, or legal advisors.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the transaction.

4. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no security measure is completely infallible, and we cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content. You may opt out of certain cookies by adjusting your browser settings, though this may impact the functionality of our website.

7. User Rights

As a user, you have the right to:

  • Request access to your personal information and obtain a copy of the data we hold about you.
  • Request corrections to any inaccuracies in your data.
  • Request deletion of your data, subject to certain legal obligations.
  • Object to or restrict the processing of your personal data under certain circumstances.
  • Withdraw consent at any time where we rely on your consent to process your information.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and significant updates may be communicated via email. Please review this policy periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Nova Pay SA
Edificio Embajador Piso 5, Panamá, Panama
Email: info@getnovapay.com